EDI Premier Managed Services
Understanding Your Organisations Individual Needs & Requirements
Celtrino have a dedicated EDI solutions team who will:
- Listen to and understand your requirements and those of your buyers/suppliers
- Design and present a solution that meets your organisations specific needs
- Agree the implementation process and work to your timeframes
Project Management
To assist with the successful implementation and timely delivery of your EDI solution, our project managers will:
- Take ownership to ensure our solution meets your requirements and is delivered to within the agreed timeframes
- Provide regular meetings and communication to give progress updates
- Be your main point of contact for all queries from your trading partners during the implementation
- Assist with the roll out of your solution, providing training and help documentation where require
EDI Premier Managed Services
Celtrino’s Premier MS team is run by a dedicated team of highly skilled and knowledgeable support engineers. This Premier MS team delivers the highest level of service to our clients and ensures that there is no disruption to our clients business. Celtrino’s support engineers have a detailed understanding of all our trading partners and clients EDI requirements, this enables the team to identify and resolve issues rapidly. Our Premier MS team monitor all your EDI transactions and connections which allows you and your staff to concentrate on the more productive and profitable parts of your business.
The key benefits of our EDI Premier Managed Services are:
- Dedicated, knowledgeable support engineers with many years service in EDI
- Continued system monitoring
- European based data centres with data stored on Microft Azure
- Full visibility and reports on any issues raised