Key Takeaways
- Celtrino has successfully passed its annual surveillance audit for both ISO 9001:2015 and ISO 27001:2022 certifications
- ISO 9001 certification (recertified in 2025, valid until 2028) validates Celtrino’s quality management systems and operational excellence
- ISO 27001 certification (recertified in 2024, valid until 2027) confirms robust information security practices protecting client data
- Surveillance audits demonstrate ongoing compliance with international standards between recertification cycles
- These audits provide independent verification that Celtrino maintains the same high standards year after year
Celtrino’s ISO Surveillance Audit Success
Celtrino is pleased to announce the successful completion of our annual surveillance audit for both ISO 9001:2015 (Quality Management Systems) and ISO 27001:2022 (Information Security Management Systems). This achievement demonstrates our ongoing commitment to maintaining the highest standards of quality and information security for our clients and partners.
Having been recertified for ISO 27001 in 2024 (valid until 2027) and ISO 9001 in 2025 (valid until 2028), this surveillance audit confirms that we continue to meet all requirements and maintain the rigorous standards that these certifications demand.
What is ISO 9001 Certification?
ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). Developed by the International Organization for Standardization, ISO 9001:2015 provides a framework for organisations to:
- Consistently deliver products and services that meet customer requirements
- Enhance customer satisfaction through effective process management
- Demonstrate continuous improvement in operational processes
- Establish a culture of quality throughout the organisation
Why ISO 9001 Matters
ISO 9001 certification is not simply a badge or credential. It represents a comprehensive approach to quality management that permeates every aspect of an organisation’s operations. For Celtrino’s clients, this certification means:
Consistent Quality: Our processes are documented, monitored, and continuously improved to ensure consistent delivery of high-quality services.
Customer Focus: ISO 9001 requires organisations to understand and meet customer needs, ensuring that client requirements drive our quality objectives.
Risk-Based Thinking: The standard mandates proactive identification and mitigation of risks that could impact service quality.
Data-Driven Decisions: ISO 9001 emphasises measurement and analysis, ensuring that business decisions are based on objective evidence rather than assumptions.
Supplier Management: The certification extends to how we manage our supply chain, ensuring quality throughout our entire service delivery ecosystem.
What is ISO 27001 Certification?
ISO 27001 is the leading international standard for Information Security Management Systems (ISMS). The current version, ISO 27001:2022, provides a systematic approach to managing sensitive information and ensuring its confidentiality, integrity, and availability.
Core Components of ISO 27001
The ISO 27001 framework encompasses:
Risk Assessment and Treatment: Systematic identification, evaluation, and mitigation of information security risks.
Security Controls: Implementation of technical and organisational measures across 93 control categories, covering areas such as access control, cryptography, physical security, and incident management.
Compliance Requirements: Adherence to legal, regulatory, and contractual obligations related to information security.
Business Continuity: Plans and procedures to maintain information security during disruptions.
Continuous Monitoring: Ongoing surveillance of security controls and threat landscapes.
Why ISO 27001 Matters for Data Security
In an era of increasing cyber threats, data breaches, and stringent privacy regulations, ISO 27001 certification provides critical assurance:
Third-Party Validation: Independent auditors verify that Celtrino’s security controls meet international standards, providing objective assurance beyond self-assessment.
Comprehensive Security: ISO 27001 covers people, processes, and technology, ensuring a holistic approach to information security rather than relying solely on technical solutions.
Regulatory Alignment: The standard aligns with various data protection regulations including GDPR, HIPAA, and other privacy frameworks, helping ensure compliance.
Incident Preparedness: ISO 27001 requires documented procedures for detecting, responding to, and recovering from security incidents.
Vendor Due Diligence: For organisations evaluating Celtrino as a partner or service provider, ISO 27001 certification streamlines security assessments and vendor risk management processes.
The Significance of Surveillance Audits
While initial certification demonstrates an organisation’s commitment to quality and security standards, surveillance audits provide ongoing verification that these standards are maintained over time.
Continuous Compliance vs. Point-in-Time Assessment
Surveillance audits prove that Celtrino maintains compliance with ISO standards throughout the entire certification period, not just during the initial certification or recertification audits. This demonstrates:
- Sustained Commitment: Quality and security are embedded in organisational culture, not temporary initiatives implemented only for audit purposes.
- Continuous Improvement: Annual surveillance audits drive ongoing enhancement of processes and controls between recertification cycles.
- Adaptability: Surveillance audits verify that the organisation has evolved its practices to address changing threats, technologies, and business requirements.
- Accountability: Regular third-party scrutiny ensures that standards are maintained consistently year after year.
The ISO Certification and Surveillance Cycle
The ISO certification journey involves:
- Initial Certification: Comprehensive external audit resulting in three-year certification
- Annual Surveillance Audits: Yearly third-party audits to verify ongoing compliance (typically in years 1 and 2 of the certification cycle)
- Internal Audits: Regular self-assessment to identify gaps and improvement opportunities
- Management Review: Leadership evaluation of the effectiveness of quality and security management systems
- Recertification Audit: Comprehensive external assessment at the end of the three-year cycle (due 2027 for ISO 27001, 2028 for ISO 9001)
- Continuous Monitoring: Ongoing measurement of key performance indicators and security metrics
Celtrino has now successfully completed its surveillance audit, demonstrating continued compliance until the next scheduled recertification.
What Celtrino’s Dual Certification Means for Clients
The combination of ISO 9001 and ISO 27001 certifications creates a powerful framework that benefits Celtrino’s clients in multiple ways:
Integrated Quality and Security
Many organisations treat quality management and information security as separate disciplines. Celtrino’s dual certification demonstrates an integrated approach where security considerations are embedded within quality processes, and quality principles enhance security effectiveness.
Risk Mitigation
Clients partnering with ISO-certified organisations reduce their own risk exposure. Both standards require comprehensive risk management processes that identify, assess, and mitigate potential issues before they impact service delivery or data security.
Competitive Advantage
For clients who must demonstrate due diligence in vendor selection, Celtrino’s certifications provide:
- Simplified vendor assessment processes
- Documented evidence of compliance for regulatory requirements
- Assurance for stakeholders and end customers
- Competitive differentiation in the marketplace
Transparency and Accountability
ISO certification requires documented processes, clear roles and responsibilities, and measurable objectives. This transparency enables better collaboration between Celtrino and its clients, with shared understanding of how services are delivered and protected.
ISO Standards and Industry Best Practices
ISO 9001 and ISO 27001 are not created in isolation but reflect global consensus on best practices derived from:
- Academic research in quality management and information security
- Decades of organisational experience across industries
- Input from thousands of experts worldwide
- Alignment with other frameworks such as NIST, COBIT, and ITIL
By maintaining these certifications, Celtrino demonstrates that its practices align with recognised global standards rather than relying solely on proprietary or unverified approaches.
The Business Impact of ISO Certification
Research and industry data consistently show that ISO-certified organisations experience tangible benefits:
Operational Efficiency
ISO 9001’s process-based approach helps organisations identify inefficiencies, reduce waste, and streamline operations. Clear documentation and standardised procedures reduce variability and training time.
Customer Satisfaction
Organisations with ISO 9001 certification typically report higher customer satisfaction scores due to consistent service delivery, better complaint handling, and proactive quality management.
Security Posture
ISO 27001 certified organisations experience fewer security incidents and faster incident response times due to established procedures, regular testing, and continuous improvement of security controls.
Market Access
Many tenders, contracts, and partnership opportunities require or prefer ISO certification, particularly in regulated industries such as healthcare, finance, and government sectors.
Celtrino’s Commitment to Excellence
Successfully passing our surveillance audit for both ISO 9001 and ISO 27001 represents the culmination of ongoing organisational investment in people, processes, and technology throughout the year. This achievement reflects Celtrino’s core values:
Client Trust: Protecting client data and delivering quality services are fundamental responsibilities that require proven, audited processes maintained consistently.
Continuous Improvement: Surveillance audits are not simply compliance exercises but opportunities to enhance capabilities and adapt to evolving requirements.
Accountability: Annual third-party audits provide external validation and accountability, ensuring that our commitments translate into measurable actions every single year.
Industry Leadership: By maintaining rigorous international standards between recertification cycles, Celtrino demonstrates that quality and security excellence are permanent fixtures, not cyclical efforts.
Looking Forward
As technology evolves, cyber threats become more sophisticated, and customer expectations increase, Celtrino’s ISO certifications provide a foundation for adapting to future challenges while maintaining the quality and security principles that clients depend on.
The successful completion of this year’s surveillance audit for ISO 9001:2015 and ISO 27001:2022 is not just a milestone to celebrate but a confirmation that the standards guiding our operations remain robust and effective. With recertification scheduled for 2027 (ISO 27001) and 2028 (ISO 9001), we remain committed to continuous improvement and excellence in everything we do.
About ISO Certification
ISO 9001 is published by the International Organization for Standardization and specifies requirements for a quality management system. Organisations use the standard to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements.
ISO 27001 specifies requirements for establishing, implementing, maintaining, and continually improving an information security management system. The standard helps organisations manage the security of assets such as financial information, intellectual property, employee details, and information entrusted by third parties.
Both standards are internationally recognised and certified by accredited certification bodies through independent audits.
Frequently Asked Questions
What is a surveillance audit? A surveillance audit is an annual third-party audit conducted between recertification cycles to verify that an organisation continues to meet ISO requirements. These audits ensure ongoing compliance rather than just checking standards at three-year intervals.
How often must ISO certifications be renewed? ISO 9001 and ISO 27001 certifications are valid for three years. Annual surveillance audits are required in years 1 and 2 of the certification cycle to maintain certification status. Recertification involves a comprehensive audit at the end of the three-year cycle.
When are Celtrino’s next recertification audits? Celtrino’s ISO 27001 recertification is scheduled for 2027 (recertified in 2024), and ISO 9001 recertification is scheduled for 2028 (recertified in 2025).
What’s the difference between certification and accreditation? Certification is the process by which an organisation’s management system is audited and approved by a certification body. Accreditation is the independent verification that the certification body itself is competent to perform certifications according to international standards.
Can certification be revoked? Yes, if an organisation fails surveillance audits or no longer meets the requirements of the standard, certification can be suspended or withdrawn.
Do all companies need ISO certification? ISO certification is voluntary, but it’s increasingly expected in many industries and often required for certain contracts, particularly in regulated sectors or when handling sensitive data.
For more information about Celtrino’s quality management and information security practices, please contact our team.
