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Home > Services > Customer Care

Customer Care

At Celtrino, customer care performance is reported on as a key metric and is visible to everyone in our company. We know that exceptional customer care is an important component of our value proposition and that dissatisfied customers will take their business elsewhere.

Celtrino's Customer Care team comprises experienced knowledgeable enthusiastic software engineers. We are acutely aware that you have entrusted us with mission critical components of your business and we will always do our best to resolve issues in the shortest possible time.

The Celtrino Customer care structure exposes our care engineers through all phases of issue resolution, providing them with an ever deepening understanding of the business systems and processing steps involved in the exchange of supply chain information. This covers customer business goals, our Celtrino platform services and their integration with customer back-end applications.

Customer care is a fully integrated component of every service we offer with its own service levels. It is provided through a combination of first, second and third level technical support complemented by the use of advanced monitoring/reporting systems and underpinned by our state of the art customer management systems.

We truly believe that your business is safe in our hands.

Next Steps

Email us at info@celtrino.com

Call us on +353 1 873 9900

Smart Admin™ e-Solutions

Price & Product Alignment

Eliminate manual procurement processes and costs in the procure-to-pay cycle

Order

100% accurate order information for all trading partners

Deliver

Immediate electronic proof of delivery information

Invoice

Automate paper invoicing and generate 50-80% cost savings

Ledger Alignment

Automatically identify exceptions between the creditors’ and debtors’ ledgers

Customer Testimonials

The Gala group has reduced the amount of time spent on manual data input and time spent photocopying by 95%

Eamonn King
Head of IT
Gala

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