Robotic Process Automation (RPA)
No matter the type of industry sector that your business is part of, or even the size that your company is, Robotic Process Automation, or RPA, can help you achieve significant and tangible benefits. Celtrino RPA solutions deliver automated business processes that contribute to making your organisation a more effective entity.
Our RPA solutions essentially mimic or emulate selected tasks within business processes. These tasks may include manipulating data, passing data to and from applications, triggering responses, or even executing transactions. Our RPA solutions simply sit alongside existing infrastructure, controlled by a company’s own IT. With RPA there is no need to invest in expensive new IT hardware to allow it to work, as RPA is compatible with both your legacy and your bespoke IT systems.
Characteristics of Business Processes that are ideal for RPA
The best way to automate is to look at the repetitive and manual steps that are done by employees on a daily basis. The goal when choosing the right processes to automate with RPA is to look for those characteristics that will ensure successful results such as those that:
- Are highly repetitive – routine processes running periodically (daily or weekly)
- Are high in volume
- Are prone to error
- Are stable and well defined processes
- Are not subject to methodology changes
- Are rule-based
- Are time critical and seasonal
- Have readable inputs
Benefits of RPA solutions include:
- Improved productivity
- Higher speed and throughput
- Decreased cycle times
- Improved accuracy as error is minimised
- Allows for detailed data capture and better record keeping
- Flexibility and scalability
- Employees are directed towards more critical functions that require human decision making
- Enables employees to add more value to the overall business
Suitable Business Operations
Processes that tend to have the types of characteristics suitable for automation are back office processes in Finance, Administration, HR and IT, in addition to front office processes such as Customer On-boarding and Customer Support. Examples of RPA tasks are extracting data from an invoice, entering a purchase order, downloading reports from different systems and inputting data into back office systems.
The automation of such low-value processes relieves employees of time-consuming duties so they can focus on higher value work within the business, and with the customer. The services involving RPA that Celtrino are most prominently concerned with are:
Get in touch with us to learn more about how the implementation and benefits of RPA in business can give you the competitive advantage you need to keep progressing.