17 Sep

Online Dispute Resolution - 4 is the magic number

Celtrino Marketing

celtrino Marketing

EU Consumers have a fantastic dispute resolution service available to them when shopping online. Rather than go to court to settle an unresolved dispute with an online trader or marketplace, consumers can use the European network of Alternate Dispute Resolution (ADR) service providers for free. There are 400 registered ADRs and 4,000 online traders already connected to the online dispute resolution platform. Together, they process almost 4,000 online complaints per month.


Participating companies can obtain integrated secure web-service connectivity to the B2B exchange from Celtrino. Celtrino does eDelivery!


The dispute resolution bodies listed on the following site all offer out-of-court settlement procedures. They have all been approved for quality standards relating to fairness, efficiency and accessibility. Each dispute resolution body has its own rules and procedures. They're usually quicker and cheaper than going to court.